Privacy Policy

This Privacy Policy applies to information processed through:

• the ThynkSpire website;
• customer registration and account management;
• WhatsApp Business API services;
• messaging dashboards and communication tools;
• WhatsApp campaigns and broadcasts;
• contact management;
• chatbot and automation services;
• team inbox and multi-user features;
• API and webhook integrations;
• customer support;
• billing and subscription management; and
• other related services provided by ThynkSpire.

Depending on how you interact with ThynkSpire, we may collect the following categories of information.

We may process information to:

• create and manage customer accounts
• provide WhatsApp Business API and messaging services
• send and receive messages requested by customers
• manage contacts, templates and campaigns
• operate chatbot and automation functionality
• provide team inbox and multi-agent functionality
• provide API and webhook integrations
• provide customer support
• process payments and subscriptions
• authenticate users and protect accounts
• monitor platform performance
• troubleshoot technical problems
• detect spam, fraud, abuse and security incidents
• comply with applicable laws and regulatory obligations
• enforce our Terms and Conditions
• improve our products and services
• communicate service updates and administrative notices
• send promotional communications where permitted by applicable law

Our WhatsApp API services depend on services and infrastructure provided by third parties, including the WhatsApp Business Platform. Businesses using the WhatsApp Business Solution are subject to applicable WhatsApp and Meta terms, policies and technical requirements. Customers are responsible for ensuring that their WhatsApp messaging activities comply with applicable WhatsApp and Meta requirements, including requirements relating to customer consent, permitted messaging, templates and prohibited activities. ThynkSpire does not control changes made by Meta or WhatsApp to their platforms, pricing, policies, eligibility requirements, message classifications or account restrictions.

ThynkSpire currently uses services provided through Telinfy as part of its WhatsApp API and messaging service infrastructure. Information necessary to provide the services may be transmitted to, processed by, or stored through Telinfy and its underlying infrastructure or service providers. Telinfy maintains its own privacy practices and terms governing its platform. ThynkSpire may change, replace or add technology providers where reasonably necessary to operate, secure or improve the services.

Customers using ThynkSpire to communicate with individuals are responsible for:

• obtaining all necessary permissions and consents
• providing legally required notices
• respecting opt-out requests
• maintaining evidence of consent where required
• ensuring contact databases are lawfully obtained
• complying with applicable privacy, telecommunications and marketing laws
• complying with WhatsApp/Meta policies

Customers must not upload purchased, scraped, unlawfully obtained or otherwise unauthorized contact databases to the platform.

We may disclose information where reasonably necessary to:

• technology and infrastructure providers
• WhatsApp/Meta
• Telinfy
• hosting/cloud providers
• payment processors
• analytics and security providers
• professional advisers
• government or regulatory authorities where legally required
• other service providers necessary to operate our services

We implement reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, misuse or loss. These measures may include access controls, authentication mechanisms, encrypted communications, monitoring and other security controls appropriate to the nature of the services.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure. Customers are responsible for protecting passwords, API credentials, access tokens and other authentication information.

We retain personal and business information only for as long as reasonably necessary to provide our services, maintain customer accounts, comply with legal and regulatory obligations, resolve disputes, prevent fraud or abuse, maintain appropriate business records, and enforce contractual agreements.

Certain information may remain in backups, logs or records for a limited period after account deletion where necessary for security, legal, technical or compliance purposes.

Customers may request account closure or deletion of personal information by contacting ThynkSpire. Depending on the nature of the account and services, deletion may include account information and associated service data, subject to information that must be retained for legal, accounting, fraud prevention, dispute resolution or other legitimate purposes.

Because some services rely on third-party providers, deletion from ThynkSpire systems may also require deletion or deactivation through relevant third-party platforms.

Our website may use cookies and similar technologies to maintain sessions, remember preferences, provide website functionality, understand website usage, improve performance, and enhance security.

Users may configure their browsers to block or delete cookies. Some website features may not function properly if cookies are disabled.

Our website or platform may contain links or integrations with third-party services. ThynkSpire is not responsible for the privacy practices, security, availability or content of independent third-party websites and services. Users should review the applicable privacy policies and terms before using them.

Some third-party service providers or infrastructure used in connection with the services may process information outside the user's state or country. Where applicable, ThynkSpire will take reasonable measures to ensure that such processing is handled in accordance with applicable data-protection requirements.

ThynkSpire's business messaging services are intended primarily for businesses and authorized business users and are not intended to knowingly collect personal information directly from children through account registration. Customers using our messaging services are responsible for ensuring their own communications comply with laws applicable to children and minors.

Subject to applicable law, individuals may have rights regarding their personal information, including rights to request access, correction, updating, erasure or other appropriate action concerning their personal information. Requests may be subject to identity verification and applicable legal limitations.

Where ThynkSpire processes information solely on behalf of a business customer, individuals may need to direct their request to the relevant business that controls their information.

Where permitted by applicable law, we may communicate with customers about products, services, offers and updates. Users may opt out of promotional communications using available unsubscribe mechanisms or by contacting us. Service-related, security, billing and administrative communications may still be sent where necessary.

We may revise this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or business practices. The latest version will be published on our website with an updated “Last Updated” date. Continued use of the services following an update will be subject to the updated Privacy Policy to the extent permitted by applicable law.

For questions, privacy concerns, data requests or complaints relating to this Privacy Policy, please contact: